Terms of Service

Last updated: December 2025

Agreement to Terms

By accessing or using City Touch Services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Our Services

City Touch Services provides:

• Cleaning Services: Residential and commercial cleaning
• Mobile Barbing: Professional grooming services at your location
• Errand Services: Personal assistance and task completion
• Additional Services: Carpet cleaning, window washing, sanitization

Booking and Payment

Service Booking

• All bookings are subject to availability
• We reserve the right to refuse service at our discretion
• Accurate information must be provided when booking
• Changes to bookings must be made at least 24 hours in advance

Payment Terms

• Payment is due upon completion of services unless otherwise agreed
• We accept cash, card, and electronic payments
• Late payment fees may apply to overdue accounts
• All prices include VAT where applicable

Cancellation Policy

• 24+ hours notice: Full refund or reschedule
• 12-24 hours notice: 50% cancellation fee
• Less than 12 hours: Full charge applies
• Emergency cancellations: Considered case by case

User Responsibilities

As a user of our services, you agree to:

• Provide accurate contact and location information
• Ensure safe access to your property
• Secure valuable items before service visits
• Inform us of any health or safety concerns
• Treat our staff with respect and courtesy
• Pay for services as agreed

Liability and Insurance

Our Liability

• We carry comprehensive insurance for our services
• Liability is limited to the cost of the service provided
• We are not responsible for pre-existing damage
• Claims must be reported within 24 hours of service

Your Liability

• You are responsible for any damage to our equipment
• You must disclose any hazardous conditions
• False or misleading information may void agreements

Contact Information

For questions about these Terms of Service, contact us: